Hiring a taxi should be simple, safe, and fully transparent. At Jaipur Taxi Wala, we believe in offering complete clarity regarding our services, pricing, responsibilities, and expectations. These Terms and Conditions ensure a smooth and hassle-free travel experience for every passenger booking a cab with us in Jaipur and across Rajasthan.
Our policies are designed to protect both customers and our drivers while ensuring high service quality at all times. By booking a cab from Jaipur Taxi Wala through call, email, website, or any other mode, you automatically agree to the terms mentioned on this page.
If you have any doubts or want assistance, feel free to connect with us at +91 9829006698 or write to us at jaiswalumesh93@gmail.com.
1. Booking Policy – Hire Taxi from Jaipur
Booking a taxi with Jaipur Taxi Wala is quick and convenient. However, a few guidelines apply:
1.1 Booking Confirmation
A booking is confirmed only after:
You receive an official confirmation call/email/SMS from our team.
Your pickup details (location, time, vehicle type, trip plan) are finalised.
In some cases, an advance payment may be required.
1.2 Advance Payments
Depending on the trip type (outstation/local/one-way), we may ask for a small advance to secure your booking. This helps us allot the vehicle and driver in advance.
1.3 Vehicle Type & Upgrade
We ensure you receive the vehicle category you select. In case of unavoidable situations, we may upgrade the vehicle at no additional cost.
1.4 Driver & Cab Details
Driver name, number, and vehicle details are shared before your trip begins.
2. Pricing & Payment Terms – Cab Service in Jaipur
We follow a transparent and fair pricing model.
2.1 Base Fare Includes:
Vehicle charges
Driver allowance (if included in package)
Limited kilometres (as per plan)
2.2 Extra Charges (if applicable):
Toll tax
Parking charges
State tax
Night charges (if applicable)
Extra kilometres/duty hours
Hill charges (for hilly routes)
2.3 Payment Modes
We accept:
Cash
UPI
Bank transfer
Wallet payments (where available)
You must clear all dues at the end of the trip unless otherwise agreed.
2.4 Price Fluctuation
Prices may change during peak seasons, festivals, or sudden fuel hikes. Customers are informed in advance.
3. Cancellation & Refund Policy – Jaipur Taxi Wala
We understand plans can change unexpectedly, but cancellations affect our fleet scheduling.
3.1 Cancellation by Customer
Free cancellation if done 4 hours before pickup.
50% charge if cancelled within 4 hours of pickup time.
100% charge if the driver has already reached the pickup point.
3.2 Cancellation by Jaipur Taxi Wala
We may cancel in rare cases like:
Vehicle breakdown
Driver emergency
Natural calamities
Unforeseen situations
In such cases, full refunds (if any advance is paid) will be processed.
4. Customer Responsibilities – Smooth & Safe Travel Experience
To ensure a smooth journey, customers are requested to follow:
4.1 Accurate Information
Provide correct pickup address, contact number, number of passengers, and luggage details.
4.2 Following Local Laws
Passengers should follow traffic rules and avoid illegal activities inside the cab.
4.3 Vehicle Cleanliness
Please avoid damaging or soiling the vehicle. Repair costs (if any) are chargeable.
4.4 Behaviour Guidelines
Passengers should maintain polite behaviour with the driver.
4.5 Safety Compliance
Wearing seat belts is mandatory for all occupants.
5. Driver Responsibilities – Professional & Safe Service
Our drivers are trained and verified professionals.
5.1 On-Time Pickup
Drivers are expected to reach the pickup point on time.
5.2 Safe Driving
Strictly no overspeeding, rash driving, or mobile phone use while driving.
5.3 Customer Support
Drivers assist with luggage, navigation, and local guidance.
5.4 Clean Vehicle
The cab must be clean and well-maintained at the time of pickup.
6. Limitations of Service
Certain circumstances are beyond our operational control:
Traffic jams and delays
Natural disasters or severe weather
Roadblocks, protests, or police checks
Mechanical failure (rare, but possible)
We try our best to minimise inconvenience, but delays caused by external factors are not covered under refunds.
7. Outstation Travel Terms
For long-distance or multi-day trips:
7.1 Minimum Charges
Outstation cab charges are based on a minimum kilometre commitment per day.
7.2 Driver Food & Stay
Either:
Customer provides food and stay to the driver, OR
Fixed allowances are charged per day.
7.3 Night Halt
Night halt charges apply if the driver stays overnight.
8. Luggage & Passenger Policies
Allowed Luggage
Each cab has a recommended luggage capacity depending on the model. Overloading is not permitted.
Seat Limits
Passengers must not exceed the seating capacity registered for the vehicle.
9. Safety & Security Guidelines
We prioritise passenger safety above everything else.
Includes:
24/7 customer support
GPS-enabled vehicles
Verified and police-checked drivers
Emergency assistance
No compromise on safety rules
10. Disputes & Legal Policy
In case of disputes:
Efforts will be made to resolve amicably.
All legal matters fall under the jurisdiction of Rajasthan (Jaipur) courts only.
Why Choose Jaipur Taxi Wala?
When it comes to hiring a reliable taxi in Jaipur, our name stands for:
Transparent pricing
Professional drivers
Wide fleet (Sedan, SUV, Tempo Traveller)
24×7 support
Clean and well-maintained cabs
Punctual and hassle-free service
For bookings, call +91 9829006698 or email jaiswalumesh93@gmail.com.
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