At Jaipur Taxi Wala, we believe in offering a smooth, comfortable and transparent taxi booking experience. Whether you book a taxi for Jaipur local travel, outstation trips, airport pickup/drop, or Rajasthan sightseeing, our policies are designed to be customer-friendly and easy to understand.
This Refund & Cancellation Policy clearly explains how cancellations work, when refunds are applicable, what charges apply, and how you can modify or reschedule your booking. Our goal is to ensure a fair system where both customers and drivers benefit equally.
We request all passengers to read this policy carefully before booking a taxi.
1. Easy Cancellation Policy – Hire Taxi from Jaipur Services
We understand that plans can change anytime. That’s why Jaipur Taxi Wala offers a flexible and easy cancellation system for all bookings.
1.1 Free Cancellation Window
If you cancel a taxi:
More than 24 hours before the scheduled pickup time, cancellation is free and full refund is provided (if advance payment was made).
1.2 Last-Minute Cancellations
If cancellation is made:
Within 24 hours but more than 4 hours before pickup, a small cancellation fee is charged.
Within 4 hours of pickup, no refund is applicable because drivers are already assigned and vehicle preparation begins.
1.3 Same-Day or Immediate Bookings
For urgent bookings, cancellation charges may vary depending on:
Driver assignment
Distance from garage
Vehicle type booked
We try our best to reduce charges as much as possible.
2. Refund Policy – Transparent & Customer-Friendly
Jaipur Taxi Wala follows a fair refund process. Once your cancellation request is approved, the refund is initiated immediately.
2.1 Full Refund Cases
You are eligible for a 100% refund if:
Cancellation is made more than 24 hours before pickup
We fail to provide a vehicle due to our internal reasons
A double payment or technical error occurs
Wrong vehicle provided (rare case) and trip is cancelled with mutual agreement
2.2 Partial Refund Cases
Partial refund applies when:
Cancellation is made within 24–4 hours of pickup
Driver reaches the pickup location but passenger cancels
Booking modified to a lower-cost vehicle
2.3 No Refund Cases
Refunds are not applicable when:
Cancellation is made within 4 hours of the scheduled time
Customer is not reachable or doesn’t show up
Wrong information provided during booking
Trip cancelled midway by customer without valid reason
2.4 Refund Processing Time
Refunds are processed through the same mode of payment:
UPI / Wallet: Instant to 24 hours
Bank Transfer: 1–3 working days
Credit / Debit Card: 3–7 banking days
We always try to process refunds faster than the mentioned timeline.
3. Booking Modification Policy – Flexible & Convenient
Many times, plans change but you don’t want to cancel completely. Jaipur Taxi Wala allows easy modifications without strict penalties.
3.1 You Can Modify:
Pickup date and time
Pickup or drop location
Vehicle type
Trip itinerary
3.2 Modification Charges
If modified more than 12 hours before pickup → Free
If modified within 12 hours of pickup → Nominal charges depending on availability
We do not charge anything extra unless absolutely necessary.
4. No-Show Policy – Driver Arrived but Customer Didn’t
A “no-show” occurs when the customer:
Does not answer calls
Leaves the pickup location
Cancels last minute after the driver has reached
Provides wrong pickup details
In Case of No-Show:
Booking amount is non-refundable
Driver waiting charges may apply
Trip may be automatically cancelled by the system
We request customers to keep their phone reachable during pickup time.
5. Special Conditions – Airport, Outstation & Peak Season Rules
Some bookings require special provisions due to time restrictions, long-distance travel, and high demand.
5.1 Airport Pickups/Drop
Since timing is very crucial:
Free cancellation only if done 4 hours before pickup
Last-minute cancellation may result in full charge
5.2 Outstation Trips
For long trips outside Jaipur:
Full refund for cancellation before 48 hours
Partial refund for cancellation within 48–12 hours
No refund for last-minute cancellations
5.3 Peak Season Rules
During:
Festival season
Holiday weekends
Tourist season
Cancellation & refund terms may slightly vary depending on availability.
We will always inform you in advance if seasonal conditions apply.
6. How to Cancel Your Booking – Simple & Quick Process
You can cancel your booking anytime through:
? +91 9829006698
? jaiswalumesh93@gmail.com
WhatsApp Support
Message us on the same number and share your booking details.
Once we receive your request, our team will confirm the cancellation and initiate the refund process if eligible.
7. How We Handle Driver Cancellations
At Jaipur Taxi Wala, we maintain strict driver guidelines. However, in rare cases, a driver may cancel due to emergencies.
If Driver Cancels:
Another vehicle is assigned immediately
If we fail to arrange an alternative → Full refund
Compensation or discount may be provided depending on the situation
We ensure minimum inconvenience to our customers.
8. Payment Dispute or Wrong Charges – Fair Resolution
If you feel:
You were charged wrongly
There was a billing confusion
You didn’t receive refund
Driver charged extra without approval
Simply contact us:
? +91 9829006698
? jaiswalumesh93@gmail.com
We resolve disputes in a transparent and friendly manner.
9. Important Terms & Conditions
To keep everything clear and fair, please note:
Advance paid during booking is considered as confirmation payment.
Service charges, tolls, parking, and taxes are not refundable once used.
Refund policies differ for luxury cars due to higher reservation costs.
Jaipur Taxi Wala reserves the right to update policies anytime.
Latest version will always be available on our website.
10. Contact for Refund & Cancellation Support
For instant assistance regarding cancellation or refund, reach us at:
Jaipur Taxi Wala – Hire Taxi from Jaipur
? Phone: +91 9829006698
? Email: jaiswalumesh93@gmail.com
We are available for support, booking, and customer service throughout the week.
Jaipur Taxi Wala
Online👋 Hi there
How can I help you today?
Please Provide Details below:
Your Name:
Requirements:
.png){kind=logo}